Complaints & Corrections

Where to take a problem depends on what it's about.

Trouble With a Call or This Website

Write to Water Damage Auburn WA, 4054 Auburn Way N #7, Auburn, WA 98002. Tell us what happened, the number you called from and roughly when. We read and reply to every letter. If something on a page is wrong or out of date, tell us which page and we'll correct it.

About a Restoration Company's Work

The companies are independent, so:

1. Start with the company, in writing, and keep a copy.
2. Check its registration with Washington's Department of Labor & Industries, using Verify a Contractor. L&I also has information on contractor bonds and how to make a claim against one.
3. For a consumer dispute, the Washington State Attorney General's Office Consumer Protection Division takes complaints through its complaint page.
4. If an insurance claim is involved, contact your insurer. The Office of the Insurance Commissioner handles complaints about insurers.

Accessibility

We aim for WCAG 2.1 Level AA: readable contrast, text alternatives for images, a logical heading order, full keyboard use, layouts that work on any screen, and a phone number you can tap to call. If any part of the site doesn't work for you, write to the address above or call (253) 338-5837 and tell us which page.